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Build
Customer Loyalty
Once you have a customer or paid to get a customer,
do everything you can to keep that customer. It costs a lot more money to
get new customers than to keep the ones you already have happy. To keep
your customers happy, here’s a few suggestions you might want to try:
Make sure that you can stand by the statements
that you make about your product or service in your advertising.
Have a good customer service department that
can answer questions and take care of any problems that might arise.
Keep a record of your customers and their purchasing
habits.
Make sure that it is easy for the customer to
buy from you.
Keep in touch with your customers after their
purchase.
Offer your customers an incentive to make another
purchase from you or to use your services again.
Reward your best customers.
Survey your customers to find out their likes
and dislikes.
Constantly improve your services and keep your
sales staff fresh and happy.
Deliver your products and services in the timeframe
that you promoted.
